Effective Date: September 20, 2026
These Terms of Service apply to the Shokz Audio Hub website and orders placed through it. By using the website or placing an order, customers agree to provide accurate information and to use the website lawfully.
Merchant and Business Operator
Store: Shokz Audio Hub
Merchant and business operator: Liu Xinlan
Business address: No. 404 Jiangzhang West Street, Xijie Village, Jiangzhang Town, Fufeng County, Baoji City, Shaanxi Province, China, 722205
Liu Xinlan is responsible for the operation of Shokz Audio Hub, customer orders, customer service, returns, and refunds.
US Fulfillment
US fulfillment partner: BH STUDIO
US shipping and returns address: 232 S Beverly Dr #213, Beverly Hills, CA 90212, United States
BH STUDIO provides US fulfillment and returns support on behalf of Shokz Audio Hub under a business cooperation arrangement.
Products and Orders
Product availability, features, prices, discounts, and specifications are shown on the applicable product page and at checkout. We may decline or cancel an order when information is materially inaccurate, payment is not authorized, an item is unavailable, fraud is suspected, or fulfillment is not reasonably possible. If payment has already been collected for a cancelled order, the applicable amount will be refunded.
Shokz Audio Hub does not offer recurring product subscriptions or automatic-renewal product plans.
Shipping, Returns, and Refunds
Shipping estimates, return eligibility, return procedures, and refund timing are governed by the Shipping & Delivery and Returns & Refunds policies published on this website.
Acceptable Use
Customers may not misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent information, or use the website in violation of applicable law.
Intellectual Property
Website content, product names, trademarks, and other intellectual property remain the property of their respective owners. Product availability through Shokz Audio Hub does not by itself represent ownership of a third-party trademark.
Changes
We may update these terms when reasonably necessary. The effective date shown on this page identifies the current version.
Contact
For questions about products, orders, shipping, returns, refunds, or these terms, contact:
Email: [email protected]
US customer service: +1 415-758-1194